Andy Ricardo Vila
West Palm Beach,FL
Summary
Solid team player with a positive attitude and a proven ability to establish rapport with colleagues and clients. Motivated to maintaining client satisfaction and delivering quality customer service. Highly dedicated with a commitment to excellence in the field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
PetSupermarket
West Palm Beach, FL
12.2021 - Current
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Shift Supervisor, Rx
CVS Pharmacy
West Palm Beach, FL
11.2023 - 02.2024
- Managed assigned projects efficiently while working collaboratively with other departments and colleagues.
- Performed opening and closing duties, including cash reconciliation.
- Provided direction, guidance, and coaching to new staff members in accordance with store policies and procedures.
- Supervised and managed team of employees to ensure efficient operations.
- Addressed customer concerns promptly and professionally.
- Answered patient questions and data requests.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-2022
Some College (No Degree) -
Palm Beach State College
Lake Worth, FLSkills
- Multilingual
- Fluent in Spanish
- Team Management
- Employee Motivation
- Leadership
- Customer Service
- Project Planning
- Emergency Response
- Team Development
- Adaptability
- Continuous Improvement
- Problem-solving aptitude
- Computer Operations
- Communication Skills
Certification
- FireFighter
- Emergency Medical technician
- BLS
Languages
Spanish
Native/ Bilingual
Timeline
Shift Supervisor, Rx
CVS Pharmacy
11.2023 - 02.2024
Shift Manager/Key Holder
PetSupermarket
12.2021 - Current
High School Diploma -
Forest Hill Community High School
Some College (No Degree) -
Palm Beach State College
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