Andy Saldana
Queens,NY
Summary
Service-oriented hospitality professional with experience in front desk operations, guest relations, and team leadership. Skilled in resolving guest concerns, coordinating daily operations, and maintaining high service standards in fast-paced environments. Strong communicator and problem-solver committed to creating welcoming and positive guest experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Residential Concierge
Brown Harris Stevens
Manhattan, New York
02.2025 - Current
- Coordinated mail distribution within building complex, ensuring timely delivery to residents.
- Demonstrated superior customer service skills when interacting with guests and tenants alike.
- Resolved tenant requests promptly, enhancing resident satisfaction and comfort.
- Executed basic maintenance tasks, including changing light bulbs, replacing fuses, and fixing door hinges or locks to maintain building functionality.
- Inspected common areas of the building such as lobbies, hallways, stairwells, elevators. on a daily basis.
- Actively participated in monthly training sessions.
Logistics Dispatcher
DNA Logistics
Queens, New York
11.2024 - Current
- Coordinated daily dispatch operations to optimize transport scheduling and improve service delivery.
- Oversaw scheduled routes, ensuring timely coverage by delivery drivers to meet customer expectations.
- Resolved issues related to pickups, deliveries or route changes in a timely manner.
- Assisted team during peak package volumes to maintain workflow continuity.
- Managed administrative tasks, including document filing, phone inquiries, and email responses, to support operational efficiency.
- Trained and evaluated employees to ensure work performance met company standards.
Closing Supervisor
Target
Queens, New York
09.2023 - 11.2024
- Led daily department operations by assigning team members responsibilities based on workload, guest traffic, business priorities, and individual strengths.
- Oversaw merchandising, restocking, price changes, product presentation, and sales-floor organization to ensure an attractive and guest-ready environment.
- Coordinated with multiple departments and store leadership to prioritize workload and resolve operational challenges for consistent store readiness.
- Supported hiring, onboarding, and development of team members, identifying leadership potential and fostering professional growth.
Service and Engagement Leader
Target
Queens, New York
07.2021 - 09.2023
- Oversaw front-of-store activities to address guest needs, uphold safety standards, and resolve operational issues for seamless store operations.
- Coordinated shift coverage and adjusted schedules to align with changing business demands, ensuring adequate staffing at all times.
- Delegated daily front-of-store responsibilities to team members to ensure the sales floor and guest-facing areas remained clean, organized, fully stocked, and presentation-ready.
- Monitored POS and payment systems throughout shifts and responded promptly to technical issues affecting transactions and guest experience.
- Executed end-of-day register closing procedures, counting and securing cash drawers to uphold cash-handling and loss-prevention standards.
Education
High School Diploma -
Civic Leadership Academy
New York, NY06-2018
Skills
- Customer service
- Guest relations
- Problem Solving
- Operational Decision Making
- Team management
- Conflict resolution
- De-escalation
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Residential Concierge
Brown Harris Stevens
02.2025 - Current
Logistics Dispatcher
DNA Logistics
11.2024 - Current
Closing Supervisor
Target
09.2023 - 11.2024
Service and Engagement Leader
Target
07.2021 - 09.2023
High School Diploma -
Civic Leadership Academy