Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Andy Solorzano

McAllen,TX

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Dog Groomer

Best In Show - Dog Grooming
McAllen, Texas
09.2024 - 12.2025
  • Groomed various dog breeds using clippers, scissors, and brushes.
  • Bathed and dried dogs to maintain hygiene and coat health.
  • Trimmed nails and cleaned ears to ensure overall pet care.
  • Maintained a clean and safe grooming environment for pets.
  • Managed scheduling of grooming appointments for optimal workflow.
  • Handled cash transactions accurately when accepting payment from customers.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Kept detailed records of services performed for each animal client.
  • Monitored inventory levels of supplies necessary to perform grooming services.

Customer Service Representative

Sketchers USA
McAllen, TX
01.2021 - 09.2024
  • Handled cash transactions and managed the register efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product inquiries and order placements.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Surpassed sales goals through implementation of successful marketing strategies.

•Stocking merchandise, taking care of inventory and maintaining a tidy environment

Education

Certificate - Pet Care Service Industry

South Texas College
McAllen, TX
04.2025 - 01.2026

Skills

  • Pet grooming
  • Customer service
  • Appointment scheduling
  • Sales
  • Accepting criticism
  • Decision making
  • Problem solving
  • Adaptability
  • Discipline
  • Responsibility

Languages

Spanish
Native/ Bilingual

Affiliations

  • Ethical Fashion
  • Music
  • Coffee Lover

Timeline

Certificate - Pet Care Service Industry

South Texas College
04.2025 - 01.2026

Dog Groomer

Best In Show - Dog Grooming
09.2024 - 12.2025

Customer Service Representative

Sketchers USA
01.2021 - 09.2024
Andy Solorzano