Andy Sotelo
Berkeley,CA
Summary
Driven leader with extensive management experience driving team performance and enhancing guest experience. Proven track record in employee training and loss prevention, achieving top sales metrics. Skilled in motivating teams and implementing process improvements that boost operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Shift Lead
Walgreens
Berkeley, CA
10.2023 - 04.2025
- Worked alongside the Store Manager to ensure operations ran smoothly.
- Served as a keyholder for Store, performing LOD shifts.
- Managed front end operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Performed regular cash pick ups and responded to register back up (IC3) when necessary.
- Accountable for all assets in the store including but not limited to counting and balancing all registers, safe, creating deposits, submitting deposits,arming the store, securing Pharmacy keys.
- Coached team members when necessary.
- Implemented process improvements that streamlined workflow and increased efficiency in store operations and boosted overall sales such as my Walgreens Credit Card sales.
- Helped in the pharmacy with ringing up RX's.
- Assisted Law Enforcement and Asset Protection with ALTO reports and CCTV footage.
- Boosted NPS score with the use of Medallia to keep our score green.
Night Manager
Greatworks Inc
Berkeley, CA
06.2022 - 07.2023
- Managed all club operations, a team of 6 lead clerks who were my direct reports, clerks, and housekeepers.
- Coached and mentored employees including issuing corrective action when necessary.
- Promoted team members to leadership roles and awarded excellence.
- Attended management meetings on a weekly basis.
- Balanced the safe, ordered change, created and submitted deposits.
- Accountable for the safety and security of hundreds of people on any given week.
- CPR certified.
- Worked alongside the General Manager to ensure all club operations ran smoothly.
Lead Clerk
Greatworks Inc
Berkeley, CA
02.2019 - 06.2022
- Worked alongside the Night Manager to ensure club operations ran smoothly.
- In the absence of the Night Manager, assumed his role and had MOD shifts.
- Trained and mentored new lead clerks,clerks, and housekeepers on operational procedures and customer service standards.
- Provided guests with exceptional guest experience going above and beyond in ensuring they had a great time.
- Assisted front desk clerks with check ins and check outs in addition to helping housekeeping as needed.
- Accountable for customer safety and employee safety.
- Balanced safe at the beginning of every shift and ensured deposits ran smoothly.
- CPR certified
- Coached team members and issued corrective action as needed.
Guest Service Team Leader
Target
Pinole, CA
01.2017 - 02.2019
- Managed all front end operations.
- Team Leader and Manager for a team of 30+ team members, including Guest Service Attendants (Cashier Supervisors).
- Provided each guest with exceptional guest experience, inspiring engagement in my team, causing our NPS (Net Promoter Score) to soar.
- Set displays and promotional fixtures to market our best sales of the week to our guests.
- #1 for RedCard Credit Card sales in our district, per the DM, leading to green metrics in our front end for that quota.
- Accountable for all of the currency in the store at the end of the Night and beginning of each morning.
- Interviewed potential new candidates for our team.
- Issued write ups including corrective action as needed.
Guest Service Attendant
Target
Albany, CA
03.2016 - 01.2017
- Supervised a team of 20+ cashiers, cart attendants.
- Created a break schedule for team members and ensured everyone went to their break/lunch at their scheduled time.
- Provided exceptional guest experience to each and every one of our guests.
- Responded to change requests.
- Accountable for all currency in the store.
- Engaged and inspired Cashiers to promote surveys to boost engagement, net promoters scores, and Target Credit Card sales.
- #1 in Target Credit Card sales in the district.
- In the absence of the GSTL, assisted with their leadership duties as needed.
Cashier
Target
Albany, CA
12.2015 - 03.2016
- Provided fast, fun, and friendly service to each and every single one of our guests.
- Handled large amounts of cash, processed customer transactions in a timely manner.
- Speed weaved guests into the shortest line for a fast check out.
- Assisted with the training of Self Checkout machines for fellow team members.
- #1 for Target Credit Card sales in the district.
- Mentored and prepped for future leadership roles.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06-2016
Skills
- Management
- Leadership
- Guest Experience
- Employee training
- People skills
- Quick learner
- Team motivation
- Loss prevention
Timeline
Shift Lead
Walgreens
10.2023 - 04.2025
Night Manager
Greatworks Inc
06.2022 - 07.2023
Lead Clerk
Greatworks Inc
02.2019 - 06.2022
Guest Service Team Leader
Target
01.2017 - 02.2019
Guest Service Attendant
Target
03.2016 - 01.2017
Cashier
Target
12.2015 - 03.2016
High School Diploma -
Berkeley High School