Andy Thompson
Director Of Operations
Allen,TX
Summary
Proactive manager produces high-quality work in residential electronic home systems design, sales, and project management by applying over 28 years experience, determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Director of Operations
DALLAS SIGHT AND SOUND, INC
DALLAS, TX.
02.2020 - Current
- Manage sales department as well as operations and client services, increasing profitability, and client satisfaction.
- Have weekly meetings with owner to evaluate goals and status of projects.
- Propose new ideas for marketing, CRM and internal office communications.
- Handle any client satisfaction issues and ensure a happy client.
- Evaluate long term company goals for sales and employee education and implement plans for training.
Head of Sales / System Designer / Project Manager
DALLAS SIGHT AND SOUND, INC
DALLAS, TX.
05.2014 - 02.2020
- Establish client relationships with high profile clientele, build trust.
- Design large scale residential systems around specific client needs.
- Present proposals and implement system design, to ensure GPD/hr minimums.
- Maintain client relationship through project lifecycle.
- Ensure strict quality control and establish customer satisfaction.
- Manage marketing and technical specification direct reports.
System Designer / Project Manager
PAUL LABUTE, INC
DALLAS, TX.
01.1995 - 05.2014
- Establish client relationships.
- Increased business revenue via new proposals and client procurement.
- Designed large scale residential systems around specific client needs.
- Presented proposals and implemented system designs.
- Sold largest project in company history.
- Maintained client relationships throughout project lifecycles.
- Ensured strict quality control and established customer satisfaction.
- Managed social and print media presence.
- Managed marketing and technical specification direct reports.
Education
No Degree - Business
The University of Texas At Arlington
Arlington, TX 09.1984 - 06.1986
High School Diploma -
South Young High School
Knoxville, TN 03.1982 - 06.1984
Skills
Project planning and management
Certification
ALA Certified – Lighting Specialist
Accomplishments
- Sold largest design only project in company history.
- Revamped company proposals into full color presentations immediately increasing sales and elevating company image.
- Re-designed company network, increasing productivity and eliminating down time.
- Created company's first website, brochure, and packaged offerings to boost sales.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
- Run marathons to raise money for LLS.
- Collect audiophile quality music pressings.
- Vintage audio components.
- Look for old items at antique shops in small towns.
Quote
I shall be telling this with a sigh
Somewhere ages and ages hence:
Two roads diverged in a wood, and I—
I took the one less traveled by,
And that has made all the difference.
Robert Frost
Timeline
Director of Operations
DALLAS SIGHT AND SOUND, INC
02.2020 - Current
Head of Sales / System Designer / Project Manager
DALLAS SIGHT AND SOUND, INC
05.2014 - 02.2020
System Designer / Project Manager
PAUL LABUTE, INC
01.1995 - 05.2014
No Degree - Business
The University of Texas At Arlington
09.1984 - 06.1986
High School Diploma -
South Young High School
03.1982 - 06.1984
Control4 Sales, Installation, and Programming
Savant Systems Design
Crestron Systems Design
AMX TP Design and Programmer 1
Lutron – Homeworks, Palladiom Shades
Delos Darwin Certified
ALA Certified – Lighting Specialist
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