Andy Valdes
Miami
Summary
Dynamic Customer Service Representative with a proven track record at Executive Tax Preparer LLC, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry, I consistently deliver satisfactory resolutions, fostering repeat business and ensuring a positive experience for clients.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Executive Tax Preparer LLC
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor in IT -
Raul Cepero Bonilla
Havana, Cuba12-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Executive Tax Preparer LLC
01.2023 - Current
Bachelor in IT -
Raul Cepero Bonilla
Similar Profiles
Clodette SabiyumvaClodette Sabiyumva
TAX PREPARER at PROFESSIONAL TAX PREPARER SOLUTIONS LLCTAX PREPARER at PROFESSIONAL TAX PREPARER SOLUTIONS LLC
BEN FLORESBEN FLORES
Maryland Income Tax at Tax Preparer SolutionsMaryland Income Tax at Tax Preparer Solutions
Dawn SwankDawn Swank
Staff and Payroll Accountant at Tonia Silva, Bookkeeper & Tax PreparerStaff and Payroll Accountant at Tonia Silva, Bookkeeper & Tax Preparer
Marco VelasquezMarco Velasquez
Local Church Manager at King Jesus MinistryLocal Church Manager at King Jesus Ministry
Kaan kinayKaan kinay
Volunteer at Albion Soccer ClubVolunteer at Albion Soccer Club