Andy Wagner
Tampa,FL
Summary
Dynamic sales professional with a proven track record at Rush Truck Centers, excelling in business development and customer satisfaction. Skilled in CRM software and active listening, I consistently achieved top sales volume and enhanced customer loyalty. Recognized for innovative strategies that drive revenue growth and foster lasting client relationships.
Overview
27
27
years of professional experience
Work History
Parts Specialist
RDK Truck Sales And Service
Tampa, FL
08.2022 - Current
- Provide customers with technical guidance on parts information and availability.
- Boost sales by capitalizing on cross-selling and upselling opportunities.
- Maintain accurate records of all client interactions within the company's CRM system.
- Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.
- Provide exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Contacted satisfied customers to offer additional services.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Negotiated and closed deals with minimal oversight.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Work Center Lead
Morgan Truck Body
Lakeland, FL
02.2022 - 05.2022
- Collaborated with colleagues to exchange selling strategies and marketing information.
- Examined freight to determine loading sequences.
- Checked material specifications against the information contained in work orders.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Junior Marketing Partner
Armorvue Window And Door
Tampa, FL
07.2021 - 11.2021
- Conducted in home consultative sales calls
- Demonstrated products to customers
- Recommended merchandise to customers based on needs and preferences
Truck Sales Professional
Rush Truck Centers
Tampa, FL
07.2011 - 04.2020
- Developed quality book of business on the road and cold calling prospects
- Achieved top position in customer satisfaction surveys
- Attained number 2 in sales volume in an office of 8 account managers
- Recognized as most improved salesperson by management team
- Developed qualifying process to shorten sales process
- Increased customer loyalty by resolving after purchase issues
- Enhanced sales prowess by attending sales training and reading sales books
Assistant Store Manager of Operations
Firestone Complete Autocare
Tampa, FL
10.2004 - 07.2011
- Signed up large national rent a car client which increased monthly revenues more than 50%
- Updated displays and maintain integrity of store operations and public image
- Protected customer loyalty by effectively resolving complaints
Vehicle Sales Manager
Ryder Vehicle Sales, Inc.
Tampa, FL
02.1998 - 04.2003
- Implemented and directed marketing activities
- Sold used truck, tractor & trailer inventory to inbound callers and walk-in clients
- Sold trucks to export clients
- Prepared all paperwork for the sales process, including financing, tag and title
Education
Associate of Science - Business Administration And Marketing
Nassau Community College
Garden City, NYSkills
- Business Development
- Account Management
- Experienced with CRM software
- Management
- Effective presentation skills
- Strong attention to detail
- Post-Sales Support
- Territory Growth
- Prospecting proficiency
- In-depth product knowledge
- Microsoft Office (Word, Excel, Outlook), Oracle
- Forklift handling skills
- Client relationship management
- Customized product advice
- Market expansion initiatives
- Client training and support
Accomplishments And Awards
Firestone Complete Autocare
- 2010 - Recognized as second highest sales revenue producer nationwide, in a community of over 3,000 fellow associates
Rush Truck Center
- 2018 - Exceeded sales goal by 22% by volume
- 2018 - Awarded Star Employee - for employees who are valued producers and uphold the high customer service standards required by Rush Enterprises
- 2019 - Awarded Most Improved Sales - for employees who significantly improved personal sales volume and gross profit
Timeline
Parts Specialist
RDK Truck Sales And Service
08.2022 - Current
Work Center Lead
Morgan Truck Body
02.2022 - 05.2022
Junior Marketing Partner
Armorvue Window And Door
07.2021 - 11.2021
Truck Sales Professional
Rush Truck Centers
07.2011 - 04.2020
Assistant Store Manager of Operations
Firestone Complete Autocare
10.2004 - 07.2011
Vehicle Sales Manager
Ryder Vehicle Sales, Inc.
02.1998 - 04.2003
Associate of Science - Business Administration And Marketing
Nassau Community College
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