Andy Wilson
Charlotte,NC
Summary
Results-driven operations manager with expertise in planning, training, and leadership to achieve organizational goals. Enhanced food quality and customer service while ensuring inventory control and cost management. Oversaw high-volume catering orders, prioritizing guest satisfaction. Fostered employee training and retention, promoting a positive workplace culture and improving team performance.
Overview
1
1
Certification
30
30
years of professional experience
Work History
General Manager
Salsaritas
Charlotte, North Carolina
06.2022 - Current
- As the General Manager I control the everyday operations by overseeing and coordinating the planning, organization, training and leadership necessary to achieve our objectives. These goals range from sales, labor, operational costs, inventory control, employee training and retention, food and beverage quality, cleanliness, sanitation, sustainability and most importantly guest service and satisfaction. Coordinated daily preparation and delivery of catering orders, ensuring consistency in quality and presentation. Cultivated engaging environment to elevate guest experience while maintaining staff accountability for service standards. Led transition of Salsaritas, enhancing food quality, customer service and inventory management. I have been one of the top 3 Salsaritas in controlling the following: labor, beating sales, delivering thousands of dollars of catering orders weekly with impeccable service without any missing items and controlling inventory under 1.25% as well as keeping customer service score cards top tier.
- Directed daily restaurant operations for Salsarita’s fast-casual service standards.
- Managed labor scheduling, staffing and shift coverage for frontline team members.
- Oversaw inventory ordering, product receiving and stock rotation procedures.
Operations Manager
Chick Fil A.
Charlotte, NC
12.2019 - 06.2022
- As an Operations Manager Oversaw and coordinated planning, organization, training and leadership to achieve operational objectives. Managed goals including sales, operational costs, inventory control, employee training and retention, food and beverage quality, cleanliness, sanitation, sustainability and guest service. Managed inventory orders and processed invoices and transfers while collaborating with three other operations managers.
- Managed front counter, drive-thru and kitchen operations at Chick-fil-A.
- Scheduled team shifts and coordinated labor coverage for daily service.
- Trained team members on guest service, food safety and store procedures.
- Managed Chick-fil-A front counter, drive-thru and kitchen operations.
- I decided to leave CFA only because I found out that the owner didn't give paid vacations to his management. I had to start looking for new employment.
Store Manager / District Manager in Training
CVS
Charlotte, NC
03.1997 - 12.2019
- Started my career with CVS in New York as an Assistant Manager. Rapidly advanced to Store Manager and demonstrated my ability to turn unprofitable stores into well managed, profitable stores at numerous locations. Advanced to manager of a new, high volume store in Harrisburg, NC with annual sales of over $3M and staff of 40 employees. After 4 years of high sales increases and continuous profitability I was asked to manage the uptown Charlotte flagship store at the Epicenter, which was not performing as expected. Within 2 years, I returned to the store to positive sales growth, reduced shrink and hired/trained a stable staff consistently providing outstanding customer service. Key skill set and accomplishments include.
- Achieved consistent sales growth across all managed stores. continually met or exceeded goals in every store I managed
- Implemented effective shrink reduction strategies in retail environment. long history of achieving shrink reduction and meeting goals
- Trained staff to ensure high standards of customer service. keen ability to coach employees to deliver outstanding service to customers and have always met or exceeded customer feedback expectations
- Conducted comprehensive hiring and training processes for new employees. excels in selection, training and coaching of employees at all levels
- Development of employees for store management roles personally selected and developed 13 internal employees for advancement into store manager roles
- Managed store layout and inventory to enhance customer experience. tailored merchandising to local market demographics and calendar events to increase sales and store profitability
- Assisted in managing pharmacy operations to ensure efficiency and compliance. co-manager with regional pharmacy manager to provide excellent oversight of on-site pharmacy employees and operations
- After 20 plus years with the company they got a new CEO. He only wanted to promote pharmacists to the District Management. So I decided to start looking for a new career path.
Education
Bachelor of Business Administration BBA -
UNC Charlotte
High School Graduate -
Port Jervis Senior High
Skills
- Customer Service
- Employee relations
- Employee Training
- High-volume operations
- Inventory Management
- Loss Prevention
- Management Training
- POS Systems
- Profit management
- Labor scheduling
- Invoice management
- Food safety
- Store operations
- Budget management
- Problem solving
- Employee coaching
- Project planning
- Recruitment
- Staff development
- Profit and loss accountability
- Leadership and team building
- Performance review
- Financial administration
- Time management
- Change implementation
- Cost analysis and savings
- Sales analysis
- Workflow planning
- Team development
- Wage management
- Market analysis
- Customer relations
- Quality management
- Budget coordination
- Sales forecasting
- Deadline oriented
- Project management
- Labor cost controls
- Problem resolution
- Policy/program development
- Time and resource optimization
- Staff management
- Motivation
- Financial document control
- Talent acquisition
Certification
Serve Safe Manager Certification
Timeline
General Manager
Salsaritas
06.2022 - Current
Operations Manager
Chick Fil A.
12.2019 - 06.2022
Store Manager / District Manager in Training
CVS
03.1997 - 12.2019
Bachelor of Business Administration BBA -
UNC Charlotte
High School Graduate -
Port Jervis Senior High