Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andy Xiao

Broken Arrow

Summary


Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.


Overview

5
5
years of professional experience

Work History

Assistant Service Manager

No.1 Kitchen
05.2020 - Current
  • Monitor staff interaction with customers; monitor staff performance; train new employees; provide feedback to staff members; help take walk-in and over-the-phone orders; assist with drive-thru orders; bus tables; waiter to customers; handle customer complaints and altercations.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Met with customers to discuss service needs and offer available solutions.

Laboratory Technician

Union High School
08.2024 - 05.2025
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, and distillation apparatus.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Calibrated and maintained instruments to keep equipment fully operational.

Education

No Degree - Chemical Engineering

University of Miami
Coral Gables, FL
05-2028

Union High School
Tulsa, OK
05-2024

Skills

  • Time Management
  • Customer Service
  • Food and Beverage Operations
  • Team Management
  • Accepting Responsibility
  • Team Leadership
  • Study Skills
  • Lab
  • Staff training and development
  • Service planning

Timeline

Laboratory Technician

Union High School
08.2024 - 05.2025

Assistant Service Manager

No.1 Kitchen
05.2020 - Current

No Degree - Chemical Engineering

University of Miami

Union High School

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