Andy Young
Mableton,GA
Summary
Dedicated hospitality professional with a proven track record at The Optimist Restaurant, excelling in guest engagement and exceptional customer service. Mastered multitasking in high-volume settings, enhancing dining experiences with in-depth wine knowledge and a strong work ethic. Cultivated loyal clientele and improved service quality, showcasing expertise in cash handling and fine dining.
Overview
8
8
years of professional experience
Work History
Server
The Optimist Restaurant
04.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned about many old and new world wines so I could appropriately guide my guests to have the perfect compliment with their meal.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Nicks on Second
03.2017 - 12.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
South Beverly Grill
11.2016 - 02.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Operated an espresso machine during peak business hours.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Tourism And Hospitality Management
St Petersburg Community College
Tarpon Springs01-2012
High School Diploma -
Countryside High School
Clearwater, FL05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Fine dining
Timeline
Server
The Optimist Restaurant
04.2022 - Current
Bartender
Nicks on Second
03.2017 - 12.2021
Server
South Beverly Grill
11.2016 - 02.2017
Associate of Arts - Tourism And Hospitality Management
St Petersburg Community College
High School Diploma -
Countryside High School