Andy Zeng
Brooklyn,NY
Summary
Driven professional with a proven track record in customer service and cash handling, demonstrated during tenure at TD Bank. Excelled in enhancing customer satisfaction and sales through effective problem-solving and adaptability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills
Overview
8
8
years of professional experience
Work History
Retail Banker
TD Bank
10.2021 - Current
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Identified, marketed and recommended bank products and services to achieve individual sales.
Cashier
Walgreens
06.2020 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Sales Representative
Vans
10.2016 - 06.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Generated brand awareness and positive product impressions to increase sales.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor of Science - Accounting
Brooklyn College
2900 Bedford Avenue06.2016
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06.2011
Skills
- Cash Handling
- Customer Service
- Data Entry
- Adaptability
- Problem-Solving
- Time Management
Languages
Chinese (Cantonese)
English
Timeline
Retail Banker
TD Bank
10.2021 - Current
Cashier
Walgreens
06.2020 - 10.2021
Sales Representative
Vans
10.2016 - 06.2021
Bachelor of Science - Accounting
Brooklyn College
High School Diploma -
Fort Hamilton High School