Andy Fonte
IT Technician
Doral,FL
Overview
8
8
years of professional experience
Work History
IT Technician
Mater Academy Elementary
Hialeah Gardens, FL
11.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
IT Technician
Layer 8 Solutions
Hialeah, Florida
07.2023 - 11.2024
- Research, resolve, and respond to all customer issues andinquiries received via phone, email, or in person inaccordance with current standards and procedures
- Configure and deploy workstations (Mac & PC) for newand existing users.
- Troubleshoot workstation hardware and softwareproblems. Perform hardware repairs when needed.
- Maintain asset inventory of equipment for site.
Amazon DSP Dispatcher
NextGEN International LLC
Miami, FL
02.2023 - 07.2023
- Receiving emergency and non-emergency calls and record significant information
- Addressing problems and requests by transmitting information or providing solutions
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Monitor the route and status of field units to coordinate and prioritize their schedule
Amazon DSP Driver
NextGEN International LLC
Miami, FL
09.2022 - 07.2023
- Load and drive an Amazon-branded vehicle
- Deliver 200 or more packages ranging from envelopes to boxes up to 50 lbs
- Interact with Amazon customers and the public in a professional and positive manner.
IT Helpdesk Technician
ETECSA
Havana, LH
02.2017 - 01.2022
- Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures
- Configure and deploy workstations (Mac & PC) for new and existing users
- Troubleshoot workstation hardware and software problems
- Perform hardware repairs when needed
- Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
Education
High School Diploma - Computer Science
Skills
Desktop technical support
Hardware installation
Technical support
Software configuration
Network troubleshooting
Remote support
Network maintenance
IT asset management
Network security
Mobile device management
Problem-solving
Attention to detail
Technical troubleshooting
Troubleshooting network issues
Computer diagnostics
System maintenance
Organizational skills
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceLanguages
Spanish
Native or Bilingual
English
Professional Working
Timeline
IT Technician - Mater Academy Elementary
11.2024 - Current
IT Technician - Layer 8 Solutions
07.2023 - 11.2024
Amazon DSP Dispatcher - NextGEN International LLC
02.2023 - 07.2023
Amazon DSP Driver - NextGEN International LLC
09.2022 - 07.2023
IT Helpdesk Technician - ETECSA
02.2017 - 01.2022
IPI Raul Cepero Bonilla - High School Diploma, Computer Science
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