Andy G. Lopez
Houston,TX
Summary
Service Manager with a proven track record in delivering exceptional customer service. Notable for implementing process improvements and training staff to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Manager
Bridgestone Americas
07.2017 - Current
- Led team in delivering exceptional customer service, resolving issues efficiently and effectively.
- Implemented process improvements, enhancing operational workflows and increasing service delivery speed.
- Trained new staff on best practices and company protocols, fostering a knowledgeable workforce.
- Monitored inventory levels, ensuring timely replenishment of supplies to support uninterrupted operations.
- Managed a team of 6 technicians and 3 advisors.
- Communicated with customers about diagnostics,repairs cost,and timeline.
- Resolved customer concerns and handled service issues professionally.
- Help increase service department revenue through upselling maintenance services.
- Supervised daily operations of the automotive service department.
Lead Sales Associate
Go Solution
10.2015 - 07.2017
- Led sales team to exceed monthly targets through strategic planning and performance analysis.
- Developed training programs for new associates, enhancing product knowledge and customer engagement skills.
- Implemented inventory management systems to streamline stock replenishment and reduce discrepancies.
- Cultivated relationships with key clients, resulting in increased loyalty and repeat business opportunities.
- Assisted customer with selected plans,account setup,and service upgrades.
- Delivered excellent customer service and product support.
Education
High School Diploma -
Madison High School
Houston, TX05-1993
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Bridgestone Americas
07.2017 - Current
Lead Sales Associate
Go Solution
10.2015 - 07.2017
High School Diploma -
Madison High School