Andy Orozco-Harmon

• Maintained office PCs, networks and mobile devices.
• Imaged and prepared new computers for integration into company networks and systems.
• Patiently walked individuals through basic troubleshooting tasks.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
•Provided Tier 2 IT support to non-technical internal users through desk side support services.
•Used ticketing systems to manage and process support actions and requests. •Translated complex technical issues into digestible language for non-technical users.

• Processed required paperwork to expedite handling of shipped and received goods.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Awarded productivity advocate of the month.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
• Interpreted and taught new hires to understand work orders, production figures to inform adjustments for increased productivity.
• Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Mentored junior employees to improve performance, food safety and customer service.