Andres Grajeda
Cicero,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
07.2023 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Maintained accurate inventory levels for efficient pharmacy operations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Associate
Walgreens
10.2022 - 07.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
IT Technician Student Intern
J Sterling Morton
05.2019 - 08.2022
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired computers and peripheral devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Morton East Highschool
2423 S Austin Blvd, Cicero, IL 6080405.2022
Skills
- Prescription Management
- Problem-Solving Skills
- Drug Inventory Control
- HIPAA Regulations
- New Hire Onboarding
- Team Collaboration
- Problem Solving
- Adaptability
Certification
- PTCB
Timeline
Certified Pharmacy Technician
Walgreens
07.2023 - Current
Customer Service Associate
Walgreens
10.2022 - 07.2023
IT Technician Student Intern
J Sterling Morton
05.2019 - 08.2022
High School Diploma -
Morton East Highschool