Leanna Edwards
Durham,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier
Burlington Coat Factory Distribution Center
Durham, NC
10.2022 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Markdown Associate
Marshalls Department Store
Durham , NC
01.2024 - 05.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Developed and implemented strategies for optimizing markdown processes.
- Prepared detailed reports on current promotions, upcoming events, and any additional information related to ongoing or upcoming markdowns.
- Monitored competitor pricing and adjusted markdowns accordingly.
- Provided customer service support as needed regarding product inquiries, returns, exchanges, or price adjustments due to markdowns.
Cashier
Walmart
Durham , NC
08.2022 - 11.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier
McDonald’s
Durham , NC
07.2021 - 09.2022
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
Education
High School Diploma -
C.E Jordon High School
Durham , NC05-2024
Skills
- Drawer balancing
- ID Verification
- POS Systems
- Customer Service
- Payment Processing
- Cash Handling
- Payment Collection
- Returns processing
- Customer Assistance
- Cash Register Operation
- Product Recommendations
- Order Verification
- Liquor regulations and compliance
- Proficient in [Software]
- Order Taking
- Written and verbal communication
- Conflict Resolution
- Records Maintenance
- Time management skills
- Scanner operations
- Cash Management
- Money Handling
- Credit and cash transactions
- Customer Relations
- Inventory Control
- Loss Prevention
- Customer service excellence
- Currency counting
- Retail Merchandising
- Sales expertise
- Issue Resolution
Timeline
Markdown Associate
Marshalls Department Store
01.2024 - 05.2024
Cashier
Burlington Coat Factory Distribution Center
10.2022 - Current
Cashier
Walmart
08.2022 - 11.2023
Cashier
McDonald’s
07.2021 - 09.2022
High School Diploma -
C.E Jordon High School
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