Aneesah Cooper
College Park,GA
Summary
Dynamic professional with a proven track record in appointment coordination and patient scheduling Committed to enhancing patient experiences while ensuring confidentiality and adherence to medical office procedures. Strong organizational skills and excellent customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Alpha Internal Medicine
04.2021 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
Loan Advisor
Opportunity Loans
06.2022 - 03.2023
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Maximized efficiency in processing loan applications through the use of advanced software tools and platforms.
- Ensured compliance with federal, state, and company policies by conducting thorough audits of all loan documentation.
Pharmacy Customer Service Representative
Sagility Healthcare
03.2019 - 07.2021
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Verified prescription information prior to entry in pharmacy computer system.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Student Success Advisir
Blackboard
06.2017 - 03.2021
- Fostered a supportive learning environment, addressing individual student needs and concerns.
- Assisted students in developing effective study habits, leading to increased academic achievement.
- Evaluated student progress and provided regular feedback on their performance, promoting continuous improvement.
- Maintained up-to-date knowledge of current best practices in academic advising as well as industry trends by attending professional development events, participating in relevant online forums and discussion groups, and pursuing continuous self-education opportunities.
- Enhanced student success by providing personalized academic advising and support.
Tutor/ Peer Educator
Bridge Alliance Tutoring
06.2013 - 05.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Hepatitis C Intern
Delaware Bureau of Infectious Diseases
09.2016 - 05.2017
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions
- Entered data into the system for reported cases of Hepatitis C
- Developed a Hepatitis C websitefor the Viral Hepatitis Program.
- Applied theoretical constructs of social and health behavior in planning community interventions·
- Designed and implemented qualitative studies related to Public Health problems·
- Identified behavioral/social/cultural and Epidemiological factors in high- risk areas· Analyzed how risk factors affect a disease.
- Participated in workshops and presentations related to projects to gain knowledge.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Customer Service Representative
Sitel
05.2015 - 09.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Masters In Human Services - Administration of Human Services
Wilmington University
New Castle, DE04.2021
Bachelor Of Science - Public Health
Delaware State University
Dover, DE05.2017
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient confidentiality
- Patient scheduling
- Insurance verification
- Medical office procedures
- EHR software
Accomplishments
Affiliations
Pan American Health Organization (PAHO) since 2013
Certification
- CPR/AED Certification
- First Aid Certification
- Peer Mentor
Timeline
Loan Advisor
Opportunity Loans
06.2022 - 03.2023
Medical Scheduler
Alpha Internal Medicine
04.2021 - 09.2024
Pharmacy Customer Service Representative
Sagility Healthcare
03.2019 - 07.2021
Student Success Advisir
Blackboard
06.2017 - 03.2021
Hepatitis C Intern
Delaware Bureau of Infectious Diseases
09.2016 - 05.2017
Customer Service Representative
Sitel
05.2015 - 09.2016
Tutor/ Peer Educator
Bridge Alliance Tutoring
06.2013 - 05.2018
Masters In Human Services - Administration of Human Services
Wilmington University
Bachelor Of Science - Public Health
Delaware State University
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