Aneesia Blackburn
Grambling,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CCR Operator
Texas Health And Human Services
Remote
12.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Undergraduate Library Assistant
Grambling Sate University
Grambling, LA
09.2023 - 01.2024
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Undergraduate Research Assistant
University Of Texas At Tyler
Tyler, TX
08.2022 - 06.2023
- Collected research data through experimentation, surveys and leading focus groups.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Analyzed results using analytical software and created reports.
Education
No Degree -
University of Texas At Tyler
Tyler, TXSociology
Grambling State University
Grambling, LA05.2026
High School Diploma -
Robert E Lee High School
Tyler, TX05.2022
Skills
- Critical thinking abilities
- Stress Tolerance
- Relationship Building
- Self Motivation
- Problem-Solving
- Interpersonal Communication
- Decision-Making
- Documentation
- Time Management
- Reliability
- Problem-solving abilities
- Active Listening
- Adaptability and Flexibility
Certification
- First Aid/CPR Certified
- CPhT - Certified Pharmacy Technician
Timeline
CCR Operator
Texas Health And Human Services
12.2023 - Current
Undergraduate Library Assistant
Grambling Sate University
09.2023 - 01.2024
Undergraduate Research Assistant
University Of Texas At Tyler
08.2022 - 06.2023
No Degree -
University of Texas At Tyler
Sociology
Grambling State University
High School Diploma -
Robert E Lee High School