Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CCR Operator
Texas Health And Human Services
12.2023 - Current
Responded to customer calls and emails to answer questions about products and services.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Undergraduate Library Assistant
Grambling Sate University
09.2023 - 01.2024
Assisted patrons with printing and copying according to personalized requirements.
Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Undergraduate Research Assistant
University Of Texas At Tyler
08.2022 - 06.2023
Collected research data through experimentation, surveys and leading focus groups.
Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Analyzed results using analytical software and created reports.
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission
Graduate Assistant at Grambling State University - Campus Living and HousingGraduate Assistant at Grambling State University - Campus Living and Housing