KeAirra MCclellan
Austin,Tx
Summary
Results-driven customer service professional known for maintaining high standards and achieving exceptional outcomes. Proven track record in managing customer interactions and promptly resolving issues. Recognized for outstanding team collaboration and adaptability to evolving demands. Possesses excellent communication and interpersonal skills, ensuring seamless interactions with customers and colleagues.
Overview
13
13
years of professional experience
Work History
CCR Operator
Randstand/Alight
09.2023 - 08.2024
- Help clients with their retirement and health insurance
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services
- Increased efficiency and performance by monitoring team member productivity and providing feedback
School Bus Monitor
Austin Isd Transportation
08.2015 - 08.2023
- Monitored students on the bus as well as had open communication with, driver, school staff, parents, and supervisor
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route
- Supervised and assisted special-needs passengers, offering individual adult attention during transport
Front Desk Receptionist
Brackenridge Hospital
08.2013 - 01.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Dental Receptionist
Smile Dental Office
08.2011 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Answered phone calls and messages medical facility, scheduling appointments, and handling patient inquiries.
Education
Diploma -
McCallum High School
Austin, TX06.2011
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Active Listening
- Insurance Verification
- Medical terminology knowledge
- Childcare Services
Timeline
CCR Operator
Randstand/Alight
09.2023 - 08.2024
School Bus Monitor
Austin Isd Transportation
08.2015 - 08.2023
Front Desk Receptionist
Brackenridge Hospital
08.2013 - 01.2014
Dental Receptionist
Smile Dental Office
08.2011 - 01.2013
Diploma -
McCallum High School
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