Aneidelin Balderas

• Perform a variety of administrative and front office duties to support daily operations in a fast-paced dental practice

• Serve as the first point of contact for patients, managing 90–180 calls daily while maintaining professionalism and efficiency

• Coordinate new patient scheduling, track conversion rates, and maintain accurate patient logs

• Greet patients, verify and scan documentation (referrals, IDs, insurance cards), and ensure records are accurate and up to date

• Manage incoming emails, text messages, and office communications in a timely and professional manner

• Communicate with doctors and other dental offices regarding referrals, treatment coordination, and patient information

• Handle faxing, scanning, and organizing patient documents while maintaining confidentiality and accuracy

• Maintain and organize office supplies, ensuring front office operations run smoothly

• Build strong relationships with patients and create a welcoming and comfortable office environment

Scheduling Coordinator

• Develop and maintain productive schedules for multiple doctors

• Schedule, reschedule, and confirm appointments while minimizing gaps and cancellations

• Perform reactivation calls to fill open time slots and maintain full schedules

• Ensure patients leave with future appointments and assist with daily opening/closing procedures

Financial Assistant

• Collect and post payments, follow up on outstanding balances, and keep patient accounts current

• Assist patients with statements, insurance receipts, and reimbursement documentation

• Set up and manage recurring payment plans

• Verify insurance information, including coverage details and in-network status

General Anesthesia Coordination

• Schedule general anesthesia cases and provide clear pre- and post-operative instructions

• Ensure all required forms and consents are completed, signed, and properly documented

• Provided customer service and policy support to clients
• Educated customers on insurance products and coverage options

• Assisted customers with orders, delivery tracking, and product selection
• Resolved customer concerns while maintaining satisfaction
• Provided product knowledge and recommendations to assist customers in making informed decisions.