Milena Batista
Woodbridge,VA
Summary
Motivated and dependable professional with experience in hospitality, retail, and customer service. Strong background in assisting customers, handling transactions, managing daily operations, and resolving concerns in fast-paced environments. Known for strong communication, teamwork, attention to detail, and the ability to remain professional under pressure. Dedicated to providing excellent service and creating positive experiences for customers and guests.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Front Desk Agent
Hilton
Tampa, Florida
06.2026 - Current
- Provided professional and friendly front-desk service to hotel guests, airline crew members, and business travelers.
- Managed guest check-ins and check-outs, room assignments, reservations, and payment transactions.
- Created a welcoming environment for guests by providing prompt, respectful, and personalized service.
- Resolved guest concerns and service issues efficiently, ensuring adherence to Hilton's hospitality standards.
- Coordinated with housekeeping to ensure rooms were clean, available, and ready for arriving guests.
- Assisted guests with questions and concerns, providing transportation options, hotel services, and local information.
- Maintained professionalism when working with international travelers and guests from diverse backgrounds.
Front Desk Agent
Hilton
Norfolk, Virginia
07.2025 - 05.2026
- Managed daily front-desk operations, including guest arrivals, departures, reservations, room assignments, and account inquiries.
- Executed check-in and check-out procedures, ensuring accuracy in guest information and reservation details for seamless guest experiences.
- Maintained and updated guest profiles, reservations, and room status using hotel property-management systems.
- Processed guest payments, deposits, adjustments, and billing inquiries in accordance with established procedures.
- Responded promptly and professionally to guest questions, requests, and service concerns.
- Assessed guest concerns and provided appropriate resolutions while maintaining a positive customer experience.
- Coordinated with housekeeping, maintenance, and management to enhance communication and resolve operational issues promptly.
- Monitored room availability and communicated changes to support efficient front-desk and hotel operations.
- Managed high-volume guest interactions while maintaining accuracy, professionalism, and attention to detail.
- Assisted with special accommodations, room changes, and individual guest requests based on availability and hotel policies.
- Supported group arrivals and high-occupancy periods by maintaining organized and efficient front-desk operations.
- Resolved unexpected reservation and operational issues with sound judgment, maintaining guest satisfaction and service quality.
Sales Associate
Journeys Shoes
Woodbridge, VA
09.2021 - 10.2023
- Delivered professional and personalized customer service in a fast-paced retail environment.
- Assisted customers with selecting footwear, apparel, and accessories based on their needs and preferences.
- Built positive customer relationships by providing attentive service and knowledgeable product assistance.
- Processed purchases, returns, exchanges, and payments accurately, ensuring smooth transactions and customer satisfaction.
- Maintained an organized and visually appealing sales floor to support a positive shopping experience.
- Communicated current promotions and sales to customers, enhancing their shopping experience and driving engagement.
- Collaborated with team members to meet sales objectives and maintain efficient store operations.
- Adapted to high-volume periods by assisting multiple customers while maintaining quality service.
- Maintained product knowledge to confidently explain merchandise features, availability, and pricing.
- Assisted with inventory organization, product replenishment, and shipment processing.
- Supported daily store operations, executing opening and closing procedures and upholding store standards for a positive environment.
Barista
Tropical Smoothie
Woodbridge, Virginia
01.2021 - 09.2023
- Provided friendly and professional customer service while creating a welcoming experience for guests.
- Communicated with customers to confirm orders, answer questions, and accommodate special requests.
- Utilized knowledge of menu items and promotions to provide tailored recommendations and enhance customer satisfaction.
- Worked efficiently in a high-volume environment while maintaining accuracy and service quality.
- Collaborated with team members to ensure timely order preparation and smooth daily operations.
- Collaborated with coworkers during peak hours to streamline service and reduce customer wait times.
- Managed multiple responsibilities during busy periods while remaining organized and attentive to customer needs.
- Processed cash and credit card transactions accurately, ensuring adherence to register procedures.
- Responded professionally to customer concerns and worked with team members to resolve issues.
- Followed food safety, sanitation, and workplace procedures to maintain a safe environment.
Education
High School Diploma -
Garfield Senior Highschool
Woodbridge, VA06-2023
Skills
- Hotel & Airline accommodation coordination
- Reservation management
- Payment processing
- Customer concern resolution
- Customer service expertise
- Multitasking in fast-paced environments
- Professional communication
- Strong communication and interpersonal skills with the ability to work effectively with people from diverse backgrounds and professional environments
- Teamwork and adaptability
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Agent
Hilton
06.2026 - Current
Front Desk Agent
Hilton
07.2025 - 05.2026
Sales Associate
Journeys Shoes
09.2021 - 10.2023
Barista
Tropical Smoothie
01.2021 - 09.2023
High School Diploma -
Garfield Senior Highschool