Evanora Rzeszut
Anchorage,AK
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides guest assistance in a friendly, courteous manner. Committed to working smoothly and efficiently with co-workers to leave customers with great, lasting impressions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Homewood Suites
01.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Barista
University of Northern Colorado
08.2022 - 02.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages and experiences, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree - Elementary Education/Software Engineering
University of Northern Colorado
Greeley, COHigh School Diploma -
South Anchorage High School
Anchorage, AK05-2020
Skills
- Payment verification and processing, cash handling, and associated recordkeeping
- Professional and friendly customer service
- Interdepartmental coordination and communication
- Coordination with Corporate outreach teams
- Inventory Management
- Detailed Shift Reports
- Supervising and assisting new hire training
- Knowledgeable in workplace computer applications such as excel and word, as well as specialized hotel industry programs
Certification
- Rank of Eagle Scout with Scouts of America
- 40 WPM Typing Certificate
- Intermediate Python Coding Certificates
Timeline
Front Desk Agent
Homewood Suites
01.2024 - Current
Barista
University of Northern Colorado
08.2022 - 02.2023
No Degree - Elementary Education/Software Engineering
University of Northern Colorado
High School Diploma -
South Anchorage High School
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