Aneliese Johnson
Princeton,IN
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
Work History
WIP Supervisor
Vuteq Indiana
11.2019 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Front Desk Manager
Marriot Hotel
09.2018 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Head Veterinary Technologist
County Seat Veterinary Hospital
06.2012 - 04.2018
- Improved patient care by assisting veterinarians with diagnostic procedures and surgical preparations.
- Enhanced clinic efficiency by maintaining a well-organized and clean work environment, including surgical suites and examination rooms.
- Trained and mentored other LVT staff.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained detailed records of animal health care and diagnostic treatments.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Education
Bachelor of Science - Veterinary Technology
Purdue University
West Lafayette, IN05-2016
Associate of Science - Veterinary Science
Purdue University
West Lafayette, IN06-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Analytical thinking
- Team building
- Operations management
Timeline
WIP Supervisor
Vuteq Indiana
11.2019 - 06.2024
Front Desk Manager
Marriot Hotel
09.2018 - 11.2019
Head Veterinary Technologist
County Seat Veterinary Hospital
06.2012 - 04.2018
Bachelor of Science - Veterinary Technology
Purdue University
Associate of Science - Veterinary Science
Purdue University
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