Anelis Li
Miramar,FL
Summary
Forward-thinking Operations Specialist bringing 9 years of expertise in customer relations and business management for sales and customer related sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft (Word, Excel) and Apple (Pages, Numbers) applications.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Macy's
04.2018 - 11.2022
- Monitored daily sales performance and provided feedback to each team member.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Owner/ Operator
God Grace Health Transport
12.2016 - 03.2020
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed business plan, processes and procedures to provide superior transportation to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Operated with safety and skill to avoid accidents and delays.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Assistant Store Manager
Karl Lagerfeld Paris
09.2016 - 02.2018
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics..
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
05-2016
Skills
- Staff Management
- Training and mentoring
- Complex Problem-Solving
- Operations Management
- Policy Enforcement
- Financial Management
- Data Analytics
- Industrial hygiene
- Department organization
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Microsoft Word, Excel and Powerpoint Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Supervisor - Macy's
04.2018 - 11.2022
Owner/ Operator - God Grace Health Transport
12.2016 - 03.2020
Assistant Store Manager - Karl Lagerfeld Paris
09.2016 - 02.2018
Latin Builders Associate Academy - High School Diploma,