Anes Alzuabidi
Bellevue,Washington
Summary
Results-driven professional with a strong focus on enhancing customer satisfaction and team performance. Proven track record in training and development, leading to significant improvements in service quality.
Overview
1
1
Certificate
8
8
years of professional experience
Work History
Customer Service Lead
Home Depot
Bellevue, WA
03.2026 - Current
- Assisted over 100 customers per day in locating products and resolving inquiries efficiently.
- Trained new team members on customer service protocols and store operations.
- Greeted customers and listened closely to problems described to determine solutions.
- Check, stage and organize customer orders.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Place and manage orders for over 70 customers daily.
Customer Service Associate
Home Depot
Bellevue, WA
05.2024 - 03.2026
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured inventory was well-stocked.
Office Manager
Vatan Group
Turkey
04.2021 - 04.2024
- Designed and delivered staff training programs that improved communication and service quality, contributing to a 70% increase in organizational performance over two years.
- Managed executive calendars, coordinated internal meetings, and organized department schedules to ensure efficient use of leadership time.
- Analyzed operational data, identified workflow gaps, and implemented solutions that reduced service errors by 15%.
. Supervised and coached a multicultural team, increasing staff performance by 25% and improving customer satisfaction metrics by 22%. - Coordinated events, meetings, and service activities — experience directly transferable to nonprofit event planning and program coordination.
Volunteer Department Supervisor
VWS Organization
Iraq
05.2018 - 03.2021
- Managed documentation and filing systems for 2,000+ personnel, ensuring accurate tracking, scanning, labeling, and digital record maintenance.
- Coordinated schedules, meetings, and training events for leadership and volunteers, supporting organizational readiness and program delivery.
- Conducted program audits and data analysis that increased volunteer engagement in training programs to 65%.
- Supported cross‑functional teams in delivering community‑focused initiatives, strengthening operational efficiency and program impact.
Education
MBA - Business Administration And Management
Altinbas ,Kemerburgaz Üniversitesi
Istanbul 07-2021
Bachelor of Science - Chemistry Education
Mustansiriyah University
Baghdad06-2015
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Call center experience
- Order management
- Customer service excellence
- Team training and development
Certification
• Agile Project Management – Google (Coursera) | Feb 2025
• Project Execution: Running the Project – Google (Coursera) | Feb 2025
• Project Planning: Putting It All Together – Google (Coursera) | Mar 2024
• Foundations of Project Management – Google (Coursera) | Sep 2022
• Monitoring and Evaluation – HAD Academy | Oct 2019
Languages
English
Professional Working
Arabic
Native or Bilingual
Turkish
Limited Working
Timeline
Customer Service Lead
Home Depot
03.2026 - Current
Customer Service Associate
Home Depot
05.2024 - 03.2026
Office Manager
Vatan Group
04.2021 - 04.2024
Volunteer Department Supervisor
VWS Organization
05.2018 - 03.2021
MBA - Business Administration And Management
Altinbas ,Kemerburgaz Üniversitesi
Bachelor of Science - Chemistry Education
Mustansiriyah University