Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Anesia Toliver-Purnell

Chicago,IL

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Ascension St. Joseph
03.2022 - Current
  • Greeting patients in a friendly manner
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Completing Pre Admissions and Admissions for Behavioral Health and and Substance Abuse Patients
  • Completing Admission for Diamond Headache Unit
  • Transcribing Orders
  • Collected and entered Emergency Department patient demographic and insurance data into computer database to establish patient's medical record.
  • Released Deceased Patients to Authorized Personnel
  • Collected Payments

Business Development Representative

Coyote Logistics
04.2021 - 03.2022
  • To prospect and build relationships with new and existing customers looking to move freight through a third party logistics provider.
  • Developed business pipeline using cold and warm techniques.
  • Being proficient with time management and day planning.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Service Representative

AT&T
07.2018 - 05.2021
  • Provided excellent customer care and assisted customer with sales decisions for mobile and home entertainment services.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.


City Mail Carrier

United States Postal Service
01.2014 - 03.2018
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Maintained a safe and well kept work area, while inside the station
  • Distributed mail on foot to residences and businesses, delivering to approximately 75 -100 customers per shift.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Education

Patient Care Technician -

Illinois School of Health Careers
Chicago, IL

Business

City Colleges of Chicago (Kennedy King College)
Chicago, IL

Kishwaukee Community College
Malta, IL

High School Diploma -

Kenwood Academy
Chicago, IL
01.2009

Skills

  • Customer Service
  • Pre-Admission Requests
  • Appointment Scheduling
  • Training Coordination
  • Problem-Solving
  • Fee Collection
  • Medical Terminology

Certification

Certified Nursing Assistant

Additional Information

Acted as an employee that possessed exceptional customer service and great team player interactive skills in various employment fields and setting.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Access Representative

Ascension St. Joseph
03.2022 - Current

Business Development Representative

Coyote Logistics
04.2021 - 03.2022

Customer Service Representative

AT&T
07.2018 - 05.2021

City Mail Carrier

United States Postal Service
01.2014 - 03.2018

Patient Care Technician -

Illinois School of Health Careers

Business

City Colleges of Chicago (Kennedy King College)

Kishwaukee Community College

High School Diploma -

Kenwood Academy

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Anesia Toliver-Purnell