Anessa Cassell
Pensacola
Summary
Dedicated front desk agent with a strong focus on delivering exceptional guest experiences and efficient operations. Proven skills in conflict management and team collaboration.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Liquid Life
Orange Beach, AL
03.2026 - Current
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Managed check-in and check-out processes efficiently, ensuring smooth operations.
- Assisted guests with inquiries, providing accurate information about services and amenities.
- Coordinated reservations using PMS software to optimize occupancy rates.
- Processed payments and maintained accurate financial records for daily transactions.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Guest Service Representative
Navy Federal Credit Union
Pensacola, FL
07.2025 - 03.2026
- Assisted members with account inquiries and transactions, ensuring accurate and timely service delivery.
- Educated clients on credit union products and services, enhancing member engagement and satisfaction.
- Processed member transactions using internal systems, maintaining adherence to security protocols and guidelines.
- Collaborated with team members to resolve customer issues efficiently, fostering a positive service environment.
Front Desk Agent
Liquid Life
Orange Beach, AL
05.2024 - 05.2025
- Coordinated reservations using PMS software to optimize occupancy rates.
- Communicated effectively with team members to resolve guest issues promptly.
- Supported promotional activities by informing guests about special offers and events.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent
Turquoise Place Resort
Orange Beach, AL
08.2023 - 05.2024
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
High School Diploma -
Pedro Manendez High School
Saint Augustine, FLSkills
- Guest services
- Time management
- Oral and written communications
- Microsoft office
- Front office support
- POS systems
- Documentation
- Training and mentoring
- Conflict management
- Tourism knowledge
- Problem-solving skills
Timeline
Front Desk Agent
Liquid Life
03.2026 - Current
Guest Service Representative
Navy Federal Credit Union
07.2025 - 03.2026
Front Desk Agent
Liquid Life
05.2024 - 05.2025
Front Desk Agent
Turquoise Place Resort
08.2023 - 05.2024
High School Diploma -
Pedro Manendez High School