Anessa Gamboa
Rio Rancho,NM
Summary
Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Flexible student with great communication skills seeks part-time job opportunity to expand work experience. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
T-Mobile
Albuquerque, NM
10.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
Server
Applebees
Rio Rancho, NM
06.2021 - Current
- Delivered food and beverages quickly to customers
- Explained details of new menu items, seasonal, and daily specials
- Entered orders into computer system to coordinate with kitchen staff
- Kept food service and preparation areas clean and neat
- Processed payments as credit card transactions, gift cards, or cash transactions
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Minimized complaints by keeping drinks full and delivering correct orders
- Supported team consistently, helping with hostess, food delivery and bussing needs
Customer Service Call Center Representative
Alliance Data
Rio Rancho, NM
10.2018 - 03.2021
- Demonstrated quality and service standards consistently when responding to requests
- Instilled calm in customers by managing escalations and transfers with utmost professionalism
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems
- Met inbound customer needs while maintaining strict performance targets
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Crew Member
Wendys
Rio Rancho, NM
04.2018 - 10.2018
- Kept order wait times low with fast order taking and payment processing
- Consistently gave guests hot, fresh food that met brand standards
- Worked closely with managers and fellow crew members to prepare orders
Call Center Representative
Safelite
Rio Rancho, NM
08.2017 - 01.2018
- Helped clients coordinate and prepare for window appointments
- Met inbound customer needs while maintaining strict performance targets
- Sold products to customers during routine service calls using strong cross-selling abilities
- Identified causes of product malfunctions and credited affected customers
Crew Member
Cold Stone
Rio Rancho, NM
02.2017 - 07.2017
- Delivered great service to every guest
- Addressed customers with friendly greetings and conversations
Customer Service Associate
Walgreens
Rio Rancho, NM
06.2016 - 01.2017
- Interacted with customers, promoting excellent service and experiences to generate repeat business
- Used POS systems to calculate and complete customer orders and transactions
- Offered customers information about products, services, prices, and special offers
Crew Member
Wendys
Rio Ranchi, NM
04.2014 - 04.2016
- Kept order wait times low with fast order taking and payment processing
- Delivered great service to every guest
- Maintained high cleanliness and health code standards
Education
High school diploma -
Rio Rancho High School
05.2016
Undergraduate -
CNM
Skills
- Motivated
- Works well under pressure
- Adaptable
- Strong team player
- Flexible
- Great communication skills
- Stays on top of demands
- Effective use of slow periods
- Maintains organized work areas
- Attention to important details
- Reliable
- Problem-solving skills
- Task prioritization skills
- Customer satisfaction
- Sales referral coordination
- Inbound call management
Timeline
Customer Service Representative
T-Mobile
10.2021 - Current
Server
Applebees
06.2021 - Current
Customer Service Call Center Representative
Alliance Data
10.2018 - 03.2021
Crew Member
Wendys
04.2018 - 10.2018
Call Center Representative
Safelite
08.2017 - 01.2018
Crew Member
Cold Stone
02.2017 - 07.2017
Customer Service Associate
Walgreens
06.2016 - 01.2017
Crew Member
Wendys
04.2014 - 04.2016
High school diploma -
Rio Rancho High School
Undergraduate -
CNM