Summary
Overview
Work History
Education
Skills
Timeline
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Anessa Rodriguez-Davis

Mesa,AZ

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills to significantly enhance guest satisfaction. Skilled in cash handling and hospitality service, I consistently upsold high-profit items, fostering loyalty among clientele. My ability to multitask and maintain cleanliness standards underlines my commitment to operational excellence and positive guest experiences.

Overview

3
3
years of professional experience

Work History

Server

Twin Peaks Resturant
01.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Host

Mastros City Hall Steakhouse
07.2022 - 05.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Zipps Sports Bar
10.2023 - 01.2024
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bottle Server

Varsity Tavern
03.2023 - 07.2023
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.

Dancer

WNBA PHX Mercury
03.2022 - 08.2022
  • Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
  • Developed strong relationships with fellow performers and production staff to foster a positive working environment.
  • Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
  • Demonstrated impressive flexibility, speed and agility when performing on stage.
  • Performed in a variety of settings such as theaters, television shows, commercials, music videos, and special events.
  • Prepared costumes, makeup, hair styling, props coordination for each performance ensuring flawless presentation on stage.

Busser

Rigatoni’s
02.2021 - 12.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.

Education

High School Diploma -

Corona Del Sol High School
Tempe, AZ
05.2021

Dance

Arizona State University
Tempe, AZ

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • High-volume dining
  • Food Running
  • Cleanliness standards
  • Professional Appearance
  • Hospitality service expertise
  • Menu Memorization

Timeline

Server

Twin Peaks Resturant
01.2024 - 05.2024

Server

Zipps Sports Bar
10.2023 - 01.2024

Bottle Server

Varsity Tavern
03.2023 - 07.2023

Host

Mastros City Hall Steakhouse
07.2022 - 05.2024

Dancer

WNBA PHX Mercury
03.2022 - 08.2022

Busser

Rigatoni’s
02.2021 - 12.2021

High School Diploma -

Corona Del Sol High School

Dance

Arizona State University

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Anessa Rodriguez-Davis