Anessah Lutes
Reese,MI
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Server
Tony’s Birch Run
Birch Run, Michigan
10.2023 - 07.2024
- Greeted guests and provided menus, brought drinks, took orders & served food/created desserts.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Papios Food & Spirits
Reese, Michigan
06.2018 - 03.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Some College (No Degree) - Criminal Justice
Delta College
Bay City, MIArt & Digital Design Certificate - Art Education
Tuscola Technology Center
Caro, MI05-2017
Skills
- Food Running
- Food inspection
- Table Bussing
- Beverage Preparation
- Guest Engagement
- Point of Sale (POS) system operations
- Exceptional customer service
- Menu Memorization
- Positive and professional
- Suggestive Selling
- Strong Work Ethic
Timeline
Server
Tony’s Birch Run
10.2023 - 07.2024
Server
Papios Food & Spirits
06.2018 - 03.2020
Some College (No Degree) - Criminal Justice
Delta College
Art & Digital Design Certificate - Art Education
Tuscola Technology Center
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