Anetra Frazier
Las Vegas,NV
Summary
Skilled Guest Service offering solid background. Managing and improving guest relations. Deliver exceptional service and memorable experiences by leveraging extensive hospitality experience and good problem-solving abilities. Effortlessly handle routine operations and shift changes, maintaining service continuity and upholding property reputation for excellence.
Overview
14
14
years of professional experience
Work History
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
05.2023 - 05.2024
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new associates in successful sales and performance strategies.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
Lead Guest Service Representative
Sam's Club
08.2017 - 06.2019
- Achieved presentation targets by keeping lobby presentable and maintaining personal appearance.
- Built customer loyalty with personalized, knowledgeable help for every inquiry.
- Handled numerous check-ins and check-outs each day, verifying details, managing paperwork, and collecting payments with high accuracy.
- Train cashier process credit card application
On-Site Event Logistics Coordinator
We're Blessed Catering
01.2015 - 08.2017
- Maintained strict budgets with effective expense controls and thorough planning.
- Secured facility spaces with favorable contract negotiations with hotels and convention centers.
- Brought in guests with effective marketing strategies targeting specific demographics.
- Identified special considerations and worked with site staff to coordinate details.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Troubleshot problems and developed successful solutions.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Kept all areas clean, organized and in line with company professional standards.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
Registered Certified Pharmacy Technician
CVS
01.2010 - 11.2015
- Avoided product waste with proper stock rotation procedures.
- Helped with recordkeeping by running reports, checking data, and resolving discrepancies.
- Maintained readiness for day's business by properly setting up cash drawers and stocking supplies.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Maintained efficiency by balancing customer needs with pharmacy workload.
- Handled [Number]+ prescription orders per week at counter, in drive-thru line, and via delivery service.
- Prevented recordkeeping and service errors with accurate data entry, verifying all information and correcting issues immediately.
- Entered orders into system and filled medication orders.
- Kept inventory accurate with effective management and regular cycle counts.
- Protected individuals by following aseptic techniques and preparing items under sterile conditions.
- Obtained timely payments from customers and insurance companies.
- Secured drug supplies, closely following pharmacy procedures and monitoring access.
- Met customer needs with fast and knowledgeable pharmacy support.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
- Maintained full compliance with legal, health, and safety regulations.
Education
Certified Pharmacy btech -
Antelope Valley University
Lancaster, California12.2009
Diploma -
El Camino College
Torrance, Ca06.1994
Diploma -
Torrance High
Torrance, Ca06.1993
Skills
- Account reconciliation
- Guest relations
- Reservation management
- Check-in coordination
- Concierge support
- Microsoft Word
- Google Drive
- Customer relations
Accomplishments
I had Top sales of the month from all my jobs.
Timeline
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
05.2023 - 05.2024
Lead Guest Service Representative
Sam's Club
08.2017 - 06.2019
On-Site Event Logistics Coordinator
We're Blessed Catering
01.2015 - 08.2017
Registered Certified Pharmacy Technician
CVS
01.2010 - 11.2015
Certified Pharmacy btech -
Antelope Valley University
Diploma -
El Camino College
Diploma -
Torrance High
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