Christopher Waterloo
Hastings,MI
Summary
Dynamic and results-driven professional with extensive experience at SpartanNash, excelling in operational efficiency and team building. Proven track record in training and mentoring staff while optimizing inventory management. Skilled forklift operator committed to maintaining safety standards and enhancing productivity through effective collaboration and process improvements.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Rent A Center Warehouse & Retail Store
11.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely response to customer requests and concerns.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
- Trained new team members on company policies, procedures, and software tools to improve efficiency.
Hilo Driver
Bradford White
09.2025 - 11.2025
- Operated Hi Lo equipment to transport materials efficiently within production facility.
- Ensured compliance with safety protocols during material handling and transportation tasks.
- Collaborated with team members to streamline loading and unloading processes for improved workflow.
- Conducted routine inspections of Hi Lo machinery to maintain operational efficiency and safety standards.
Center Store Lead
SpartanNash
02.2024 - 07.2025
- Supervised daily operations, ensuring compliance with safety and cleanliness standards.
- Trained new team members on store policies and procedures to enhance efficiency.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Collaborated with department leads to optimize product placement and promotions.
Warehouse Worker
Gun Lake Casino
03.2021 - 02.2024
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Loaded and unloaded shipments, ensuring accurate placement and organization of inventory.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Prepared orders for shipment by picking and packing goods according to specifications.
Forklift Operator
Roskam Baking
09.2020 - 03.2021
- Operated forklifts to efficiently move and organize inventory within warehouse environment.
- Conducted routine inspections on equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Trained new operators on safety protocols and best practices for equipment operation.
Warehouse Worker
Gun Lake Casino
02.2019 - 09.2020
- Assisted in inventory management, conducting regular counts to ensure stock accuracy.
- Collaborated with team members to optimize workflow and enhance productivity levels.
Night Shift Lead
SpartanNash
08.2017 - 02.2019
- Supervised night operations, ensuring adherence to safety protocols and operational efficiency.
- Trained and mentored team members, fostering a collaborative work environment.
- Coordinated inventory management, optimizing stock levels for nightly shifts.
- Implemented process improvements, enhancing workflow and productivity across the team.
Education
Buchanan High School
Buchanan, MISkills
- Heavy lifting
- Operational efficiency
- Training and mentoring
- Team building
- Forklift operator
Timeline
Customer Service Representative
Rent A Center Warehouse & Retail Store
11.2025 - Current
Hilo Driver
Bradford White
09.2025 - 11.2025
Center Store Lead
SpartanNash
02.2024 - 07.2025
Warehouse Worker
Gun Lake Casino
03.2021 - 02.2024
Forklift Operator
Roskam Baking
09.2020 - 03.2021
Warehouse Worker
Gun Lake Casino
02.2019 - 09.2020
Night Shift Lead
SpartanNash
08.2017 - 02.2019
Buchanan High School