Anetta Fields
Canfield,OHIO
Summary
Proven multitasker and team collaborator, excelled in high-pressure roles at BJ's Restaurant & Brewhouse, enhancing customer satisfaction significantly. Skilled in customer service and effective time management, demonstrated exceptional accuracy in transactions and efficiency in guest room preparation, contributing to improved operational flow without compromising quality.
Overview
1
1
year of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
08.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Housekeeper
Home2 Suites By Hilton
06.2023 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
The Hot Dot Shoppe
02.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Basic Studies
Woodrow Wilson High School
Youngstown, OHSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
BJ's Restaurant & Brewhouse
08.2023 - 01.2024
Housekeeper
Home2 Suites By Hilton
06.2023 - 08.2023
Cashier
The Hot Dot Shoppe
02.2023 - 06.2023
Diploma - Basic Studies
Woodrow Wilson High School