Anette Aguirre Catalan
Albertville,MN
Summary
At El Bamba Authentic Mexican Restaurant, I excelled in delivering exceptional customer service and maintaining high cleanliness standards, showcasing my hospitality service expertise and memory retention abilities. My proactive approach led to improved guest satisfaction and efficient team collaboration, embodying a blend of hard and soft skills vital for the hospitality industry.
Overview
1
1
year of professional experience
Work History
Server
El Bamba Authentic Mexican Restaurant
02.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma - Costmetology
Stma High School
Albertville, MNSkills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Timeline
Server
El Bamba Authentic Mexican Restaurant
02.2024 - 11.2024
High School Diploma - Costmetology
Stma High School
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