Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Anette Canzio

Fresno,CA
Anette Canzio

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Looking to expand my skills in clinical research and/or public health.

Overview

8
years of professional experience

Work History

Necdet Ozder Dental P C

Office Manager
11.2023 - 05.2025

Job overview

  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Western Dental & Orthodontics

Treatment Coordinator
10.2017 - 11.2023

Job overview

  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Education

California State University, Fresno
Fresno, CA

Bachelor of Science from Public Health
05-2027

University Overview

Fresno City College
Fresno, CA

Associate of Science from Life Sciences
07-2024

University Overview

  • 2.8 GPA

Fresno City College
Fresno, CA

Associate of Applied Science from Pre Allied Health
05-2024

University Overview

  • 2.8 GPA

Fresno City College
Fresno, CA

Associate of Arts from Sociology
05-2017

University Overview

  • 2.5 GPA
  • Puente Program for Hispanic/Latino Students Member

Roosevelt High School
Fresno, CA

High School Diploma
06-2013

University Overview

  • Completed AP courses in History, English and Biology
  • 3.5 GPA
  • Elected Captain of Girls Basketball

Skills

  • Customer service

  • Office management

  • Organizational skills

  • Office administration

Accomplishments

Accomplishments
  • Advanced from receptionist to treatment coordinator within nine months for being responsible, excellent in patient care and ability to tackle given objectives.

Languages

Spanish
Professional Working

Timeline

Office Manager
Necdet Ozder Dental P C
11.2023 - 05.2025
Treatment Coordinator
Western Dental & Orthodontics
10.2017 - 11.2023
California State University, Fresno
Bachelor of Science from Public Health
Fresno City College
Associate of Science from Life Sciences
Fresno City College
Associate of Applied Science from Pre Allied Health
Fresno City College
Associate of Arts from Sociology
Roosevelt High School
High School Diploma

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