Aneudy Jimenez
Ridgefield Park
Summary
Results-driven professional with experience in customer service and data management. Leveraging strong active listening and critical thinking skills to resolve issues and improve customer satisfaction. Committed to fostering positive client relationships and enhancing team performance. Aims strongly towards accomplishing any goals and tasks that are presented with maximum effort and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
David's Bridal
Paramus, NJ
10.2025 - Current
- Assisted customers in selecting bridal gowns and accessories tailored to individual preferences.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Maintained knowledge of current promotions and products to provide accurate information to clients.
- Processed transactions efficiently using point-of-sale systems while ensuring a positive customer experience.
- Collaborated with team members to create a welcoming environment for all customers entering the store.
- Managed appointment scheduling for fittings and consultations, optimizing daily operations for the team.
- Gathered customer feedback to identify areas for service improvement and enhance overall satisfaction.
- Supported inventory management by assisting in stock organization and replenishment efforts as needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intern
Department Of Public Works Bureau Street Services
Union City, NJ
07.2024 - 08.2024
- Collaborated with team members to maintain accurate records of service requests and work completed.
- Contributed to data collection efforts for performance evaluation and reporting purposes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Science -
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Client relations
Accomplishments
- Received a number of 5 star reviews from Clients
Timeline
Customer Service Representative
David's Bridal
10.2025 - Current
Intern
Department Of Public Works Bureau Street Services
07.2024 - 08.2024
Bachelor of Science -
Bachelor of Science - Psychology
Montclair State University
Promoted to Lead CSR
Throughout the few new hires to the company, the management team recognized my efforts and great attitude towards doing the job and promoted me within 3 months of being hired.