Anexmandra Vieira
USA
Summary
Logistics professional with a track record of optimizing supply chain efficiency and ensuring timely deliveries. Known for intense focus on collaborative teamwork and achieving operational goals. Reliable in adapting to dynamic environments and skilled in inventory control and vendor management.
Overview
8
8
years of professional experience
Work History
Logistics Specialist
RXO
02.2024 - Current
- Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
- Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
- Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition.
- Take check calls from drivers, ensuring that loads will be delivered on time; validate all load data before marking loads delivered for accounting purposes
- Investigate product overages, shortages, and damages and complete appropriate documentation.
- Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
- Provided detailed directions and instructions to route drivers properly
LEAD LOGISTIC SCHEDULER
Amazon
10.2019 - 05.2023
- Verified effective and timely implementation of operational goals by prioritizing tasks
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Trained, scheduled and evaluated11 schedulers
- Supports schedulers, answering questions, monitoring progress, & insuring adherence to SOP
- Coordinated driver dispatch to accomplish daily delivery requirements
- Running network wide tools for daily routing
- Handled high-volume paperwork and collaborated with administrators to resolve delays and technical problems
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
AMR STRATEGIC, LEAD/ADMIN
Apple Inc
11.2018 - 10.2019
- Examined orders to confirm accuracy, completeness and adherence to customer requirements
- Input order information into system and updated customer accounts to document and track customer orders
- Providing internal chat support and audits to booking reps on order entry processes
- Handling incoming mail and checks from purchase orders
- Constructing closing reports and relaying any issues to leadership Utilized customer service software to accurately enter customer data, process orders and update customer records
- Processed customer orders in line with established policies and procedures
TECHNICAL SUPPORT SPECIALIST
Audible Inc
09.2016 - 10.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Provided high-level technical support by resolving inquiries by phone, e- mail and web consistent with department and team service levels and goals
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Walked individuals through basic troubleshooting tasks
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Education
MBA - Project Management
Louisiana State University
Shreveport, LA12-2027
Bachelor of Arts - Justice Studies
Montclair State University
Montclair, NJ05-2016
Skills
- Critical Thinking
- Transportation and Logistics
- Coordination
- Process Optimization
- Customer Service
- Punctual and Dependable
- Analytical Thinking
- Good Communication Skills
- Customer Order Management
- Call Centers
- Microsoft Office
- Problem Resolution
Timeline
Logistics Specialist
RXO
02.2024 - Current
LEAD LOGISTIC SCHEDULER
Amazon
10.2019 - 05.2023
AMR STRATEGIC, LEAD/ADMIN
Apple Inc
11.2018 - 10.2019
TECHNICAL SUPPORT SPECIALIST
Audible Inc
09.2016 - 10.2018
MBA - Project Management
Louisiana State University
Bachelor of Arts - Justice Studies
Montclair State University