Anfranys Liriano Cabrera
Orlando,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
TGI Fridays
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members to support high-volume service during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Mozzarella's Pizza
06.2020 - 09.2022
- Trained and mentored new servers on menu items and service standards.
- Managed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Implemented feedback mechanisms to enhance guest experience and service quality.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Customer Service Representative
Wawa
08.2017 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Hostess
SoBo Cafe
01.2015 - 07.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
Digital Harbor High School
06.2017
Skills
- Cash handling
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
Education and Training
other
Languages
Spanish
Professional Working
Timeline
Server
TGI Fridays
07.2022 - Current
Server
Mozzarella's Pizza
06.2020 - 09.2022
Customer Service Representative
Wawa
08.2017 - 05.2020
Hostess
SoBo Cafe
01.2015 - 07.2017
High School Diploma -
Digital Harbor High School