Angad Choubey
Omaha,NE
Summary
Dynamic manager with a proven track record at Ma Mart, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff development, achieving departmental goals. Skilled in complex problem-solving and relationship building, fostering a collaborative culture that improved employee engagement and customer satisfaction.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Manager of a Gas Station
Ma Mart
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
A Professional Truck Driver
TATA Company
01.2020 - 08.2021
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Operated various types of heavy equipment safely and effectively for loading or unloading purposes as needed.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
Pizza Delivery Driver
Godfather's Pizza
09.2015 - 08.2016
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Contributed to positive online reviews by delivering exemplary service, leading to increased customer loyalty and repeat business.
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 09.2015
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Education
High School Diploma - Hindi, English,Mathematics, Science, Social Scien,
Board of High School And Education U.P.
VIGA MEMORIAL INT COLL GAZIPUR TAMKUHI02.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Manager of a Gas Station
Ma Mart
05.2022 - Current
A Professional Truck Driver
TATA Company
01.2020 - 08.2021
Pizza Delivery Driver
Godfather's Pizza
09.2015 - 08.2016
Pizza Delivery Driver
Papa John's Pizza
01.2014 - 09.2015
High School Diploma - Hindi, English,Mathematics, Science, Social Scien,
Board of High School And Education U.P.
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