Anganette Fike
Lafayette,Louisiana
Summary
Highly motivated professional with 27 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Broad experience includes restaurant management, customer service support, business owner and escape room creator. Motivational, diplomatic and respectful of people from different backgrounds. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
27
27
years of professional experience
Work History
Owner
Sequestered Escape Room Adventures, LLC
Baton Rouge , Louisiana
2018.06 - Current
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Developed and implemented marketing strategies to promote the escape room business.
- Researched new methods for improving game play experience for customers.
- Trained new employees in customer service techniques, policies and procedures related to running an escape room business.
- Performed regular maintenance checks on all equipment used in the escape room games.
- Provided exceptional customer service by responding promptly to inquiries, resolving problems quickly and efficiently.
- Designed puzzles, challenges and clues that would be used in the escape rooms.
Co-Owner
Pane and Vino Restaurant
Lafayette , Louisiana
2012.11 - 2013.09
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Assigned tasks to staff members including servers, bussers, hostesses, and bartenders.
- Created weekly schedules for staff members based on business needs.
- Supervised front of house operations to ensure compliance with health department regulations.
- Maintained an inventory of supplies needed for front of house operations.
- Ensured that all safety protocols were followed at all times within the workplace.
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
Customer Service Representative/Technical Support Representative
AT&T Call Center
Lafayette , Louisiana
2002.05 - 2009.08
- Dealt tactfully and effectively with difficult customers.
- Communicated information clearly and accurately.
- Commited to the assistance and support of others while maintaining a cheerful and helpful attitude.
- Assited users to identify and solve technical phone issues.
- Analyzed problems and anticipated customers' needs.
- Researched new and followed up on existing disputes and problems.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Possess effective communications skills, and work well with others at all levels.
- Responded to inbound service calls in a fast-paced, high-volume call center.
- Promoted from customer service to techinical support.
Manager
RPM Pizza d/b/a Domino's Pizza
Lafayette , Louisiana
1997.07 - 2002.04
- Managed daily operations of a deliver/takeout pizza restaurant.
- Performed nightly sanitation inspection at closing.
- Maximized profitability by maintaining low food and labor costs.
- Placed food orders and controlled inventory.
- Performed under pressure in a fast-paced environment.
- Acquired a strong knowledge of kitchen and restaurant management, such as supervision, discipline, scheduling, training, accounting and marketing.
Education
Associate - Business
Remington College
Lafayette1993-07
Skills
- Administrative Oversight
- Marketing tactics
- Budget Administration
- Labor Relations
- Restaurant Operations
- Team Leadership and Motivation
- Inventory Management
- Sanitation/Safety Adherence
- Quality Control
References
References available upon request.
Timeline
Owner
Sequestered Escape Room Adventures, LLC
2018.06 - Current
Co-Owner
Pane and Vino Restaurant
2012.11 - 2013.09
Customer Service Representative/Technical Support Representative
AT&T Call Center
2002.05 - 2009.08
Manager
RPM Pizza d/b/a Domino's Pizza
1997.07 - 2002.04
Associate - Business
Remington College
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