Angela B Thomas

.

• Kept clients engaged in social networks and communities for personal health and growth emphasis on their Personal Plans.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
• Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
• Arranged transportation and accompanied patients to doctors' offices and errands.
• Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.

• Monitored account performance regularly to ensure adherence to agreed-upon payment plans or settlements.
• Trained new Back End Collectors on best practices, contributing to overall team success and increased productivity levels.
• Analyzed financial data to determine appropriate actions based on the debtor''s ability to pay off debts.
• Conducted thorough research on debtor backgrounds, enabling more strategic approaches towards collections efforts.
• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced services to fit specific requirements.

• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Stayed current on industry trends and best practices in collections through continuous professional development and networking events.
• Conducted thorough research on debtor backgrounds, enabling more strategic approaches towards collections efforts.
• Exceeded performance targets through meticulous case management and prioritizing high-stakes investigations.
• Utilized social media platforms as a tool for gathering intelligence, leading to successful location of hard-to-find subjects.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals. Inventory, Vendor and store mandated bookkeeping. Including payroll.
• Updated store displays frequently to adhere to corporate plans and marketing in presentation while highlighting key products or trends effectively.
• Handled escalated customer issues calmly and professionally while working with insurance companies while upholding HIPAA standards.