Ange Irabaruta
Rosharon,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PRODUCTION SPECIALIST
IDEXX Laboratories
01.2015 - 03.2018
- Set up and operated production equipment according to daily work orders and schedules.
- Ensured that all materials used met required standards before use in production operations.
- Read worker logs, product processing, machine specifications to verify adherence to specifications.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Recorded daily production data into an electronic database system for tracking purposes.
CUSTOMER SERVICE REPRESENTATIVE
American income life
05.2018 - 09.2018
- Explained benefits, features and recommendations to maximize client retention.
- Assisted customers with policy inquiries, ensuring clarity and satisfaction.
- Processed insurance claims efficiently, reducing query resolution time.
- Educated clients on coverage options, helping them make informed decisions.
PRODUCTION TECHNICIAN
Roche Diagnostics Corporation
09.2018 - 03.2019
- Ensured that all materials used met required standards before use in production operations.
- Read worker logs, product processing, machine specifications to verify adherence to specifications.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Recorded daily production data into an electronic database system for tracking purposes.
- Set up and operated production equipment according to daily work schedule and safety procedures.
DIRECT SUPPORT PROFESSIONAL
Unique hub solutions
03.2019 - 09.2019
- Recorded client status progress and challenges in logbook and reports.
- Contributed to case reviews of client status and progress.
- Assisted individuals in learning and developing new skills.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted clients with maintaining good personal hygiene.
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented personalized care plans, ensuring adherence to individual needs and preferences.
CUSTOMER SERVICE REPRESENTATIVE
Hertz
09.2019 - 03.2020
- Assisted customers with getting rental cars and delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
CASE AIDE
Catholic Charities
03.2024 - 02.2025
- Supported the activities and objectives of the Refugee Resettlement program.
- Worked closely with Case Managers and other program staff by assisting in ensuring the successful integration and self-sufficiency of refugees within the local community.
- Maintained a flexible, organized, and efficient work schedule and supported the delivery of quality services to clients.
- Assisted clients with basic needs such as transportation, orientation, and accessing community resources.
- Served as a liaison between clients and Case Managers, conveying important information and addressing client concerns.
- Provided translation and interpretation services as needed to facilitate communication between clients and program staff.
- Offered emotional support and encouragement to refugees as they navigate the challenges of resettlement.
- Assisted in maintaining accurate and up-to-date client records, including case notes, progress reports, and required documentation for program compliance.
- Ensured that clients are properly enrolled in both the program's internal and funder-provided database.
- Ensured that case files are opened and all documentation in the case file is accurate and completed in a timely manner.
- Created a welcoming and inclusive environment for clients by demonstrating cultural sensitivity and respect for diverse backgrounds.
- Assisted in coordinating transportation for clients to attend appointments, language classes, job interviews, and other activities.
- Supported Case Managers with administrative tasks, client appointments, and maintaining program materials.
- Perform other duties, as assigned by supervisor.
- Assisted clients in navigating social services and community resources to enhance access to support.
- Coordinated case documentation and maintained accurate records in compliance with agency protocols.
Customer Relations Representative
Sanofi Through Comserve Systems
03.2025 - 12.2025
- Accurately input sales orders into an Enterprise Resource Planning (ERP) system. This involves verifying all patient and drug information is correct and compliant with regulations to prevent errors.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Streamlined processes for handling complaints, reducing resolution time significantly.
- Identify, investigate, and resolve problems related to orders, including delays, discrepancies, returns, damaged goods, or billing issues. This often requires critical thinking to find satisfactory solutions quickly.
- Assist pharmacies with processing claims which can involve resubmitting claims or resolving complex benefit eligibility questions.
- Serve as a liaison to pharmacists and medical teams, channeling complex inquiries that require professional medical advice, such as potential drug interactions or concerns about prescriptions.
- Make outbound calls to customers to provide status updates, confirm delivery times, resolve payment issues, or follow up on previous inquiries to ensure customer satisfaction.
Education
DENTAL HYGIENE
Ivy Tech Community College of Indiana
Indianapolis, IN01.2026
Skills
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Documentation
- Interpersonal communication
- Cross-cultural communication
- Community outreach
- Resource coordination
Certification
Certified Software Quality Analyst
LANGUAGES
English, French
Native or Bilingual
Timeline
Customer Relations Representative
Sanofi Through Comserve Systems
03.2025 - 12.2025
CASE AIDE
Catholic Charities
03.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Hertz
09.2019 - 03.2020
DIRECT SUPPORT PROFESSIONAL
Unique hub solutions
03.2019 - 09.2019
PRODUCTION TECHNICIAN
Roche Diagnostics Corporation
09.2018 - 03.2019
CUSTOMER SERVICE REPRESENTATIVE
American income life
05.2018 - 09.2018
PRODUCTION SPECIALIST
IDEXX Laboratories
01.2015 - 03.2018
DENTAL HYGIENE
Ivy Tech Community College of Indiana