Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VANESSA ARCE

Killeen,Texas

Summary

Actively looking for a career opportunity as a Versatile Team Member ready to take on any required task and adapt to changing conditions with a resourceful and success focused mindset. Dedicated to business growth, eager to learn more about customer service skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

14
14
years of professional experience

Work History

Production Associate

Tesla
04.2023 - Current
  • Performing assembly of vehicles by using various manual operations such as testing, building and painting
  • Providing assistance to other associates or warehouse departments as needed
  • Maintaining safety procedures and standards
  • Working with supervisors and managers to resolve problems and conduct quality control checks to improve efficiency.

Customer Service Specialist

Lidl
10.2020 - 07.2022
  • Delivered excellent customer service through product knowledge via phone and email
  • Assisted with pre-sale and post-sales support including processing returns, making changes to order, and managing expectations
  • Tracked and reported top customer complaints using excel spreadsheets
  • Updated customer accounts and resolved in-app issues in an effective manner.

Executive Assistant

Nehaitos
03.2013 - 09.2016
  • Responsible for completing errands/tasked assignments in timely matter
  • Handled confidential and sensitive information with discretion and tact.
  • Researched and collected data on new products for online sales.
  • Filed paperwork and organized computer-based information.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

Office Clerk

Monarch Coaching
01.2010 - 03.2013
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Education

Bachelor of Science - Health Science

University of The People
Pasadena, CA
05.2025

High School Diploma -

Cathedral High School
New York, NY
05.2001

Skills

  • Retail Sales Customer Service
  • Call Center Operations
  • Multitasking and Prioritization
  • Translation and Interpretation Services
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Microsoft and Excel proficient
  • 40 wpm Typing Speed

Languages

Spanish

Timeline

Production Associate

Tesla
04.2023 - Current

Customer Service Specialist

Lidl
10.2020 - 07.2022

Executive Assistant

Nehaitos
03.2013 - 09.2016

Office Clerk

Monarch Coaching
01.2010 - 03.2013

Bachelor of Science - Health Science

University of The People

High School Diploma -

Cathedral High School

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VANESSA ARCE