Micaela Urbach
Animal Agriculturist
West Fargo,ND
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing a longstanding relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Passionate for building relationships, cultivating partnerships and growing business with customers.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Production Associate
Marvin
West Fargo, ND
08.2022 - Current
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Participated in training sessions to enhance skills and knowledge.
Customer Service Representative
Uhaul Moving and Storage
Fargo, ND
12.2020 - 11.2021
- Escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Reviewed customer account information to determine current issues and potential solutions.
Herdsperson
Suidae Health and Production
Englevale, ND
06.2020 - 07.2021
- Feed and water pigs; monitor food and water supplies
- Examine animals to detect illness, injury, or disease, and to monitor physical characteristics of the animals
- Provide medical treatment such as vaccines or medications to piglets and sows
- First day and second day of processing piglets i.e
- Tagging, vaccinations, and castration
- Inspect and maintain machinery and equipment on grounds
- Move livestock from one location to another
- Clean and disinfect pens, stalls, and equipment
- Detect heat
- Artificially inseminate gilts and sows.
Education
Bachelor of Science - Animal Science
North Dakota State University
Fargo, ND 08.2018 - 05.2022
Skills
Retail sales customer service
Timeline
Production Associate
Marvin
08.2022 - Current
Customer Service Representative
Uhaul Moving and Storage
12.2020 - 11.2021
Herdsperson
Suidae Health and Production
06.2020 - 07.2021
Bachelor of Science - Animal Science
North Dakota State University
08.2018 - 05.2022