Konnie Gordon
Interlachen,USA
Summary
Demonstrated exceptional enthusiasm and motivation in delivering outstanding customer service experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Supervisor
Wawa
Palatka, FL
05.2024 - 05.2026
- Act as the Manager on Duty overseeing day-to-day store operations and ensuring seamless workflow between associates and customers
- Welcomed 120+ shoppers daily, accurately answering questions about products, promotions, and store policies
- Resolved customer inquiries, handled feedback, and ensured flawless coordination between associates and customers
- Provide direction, coaching, and recognition to associates on shift to boost morale, drive productivity, and meet performance targets.
- Monitored inventory levels, conducted cycle counts, processed vendor deliveries, and ensured product availability to meet quality standards.
- Handled cash transactions and operated the register, tracking daily sales activities as a manager.
- Strictly followed health and sanitation regulations, including cleaning slicers, maintaining temperatures, and rotating stock
- Upheld store cleanliness, visual appeal, and merchandising standards.
- Fostered a positive and efficient work environment.
Office Manager
DWG, Inc.
Jacksonville, FL
11.2014 - 02.2024
- Served as the main point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner
- Managed multiple projects simultaneously, ensuring all deadlines were met and tasks were completed efficiently
- Executed administrative tasks, including data management and filing, to maintain organized office records
- Managed accounts receivable and accounts payable processes through meticulous reconciliation of bank and credit card accounts.
- Oversaw payroll processing for over 50 employees, ensuring precision and punctuality.
- Oversaw ordering, setup, and management of company cell phones.
- Aided project managers with monthly invoicing using AIA and SOV payment applications
- Managed an office environment for a team of 10 or more employees
- Developed relationships with existing accounts while onboarding new customers in inside sales
- Reduced office supply costs by 15% through strategic sourcing and inventory management
- Negotiated with multiple factories to reduce costs, enabling savings for customers
- Created outbound shipments through UPS and managed inbound shipments.
Skills
- Assisted with QuickBooks management for efficient financial tracking
- Supported client and vendor relationships through effective communication
- Coordinated scheduling to optimize project timelines
- Facilitated construction permitting processes to ensure compliance
- Performed data entry tasks at approximately 70 wpm
- Managed accounts receivable and payable for accurate financial reporting
- Provided customer service to address inquiries and resolve issues
- Handled dispatching and scheduling operations to streamline workflow
- Processed notices of commencement for project initiation
- Utilized Microsoft Office to create and maintain documentation
- Executed bank and credit card reconciliation to ensure financial accuracy
- Maintained social media presence to engage with clients
Certification
Notary Public
Timeline
Team Supervisor
Wawa
05.2024 - 05.2026
Office Manager
DWG, Inc.
11.2014 - 02.2024