Angel Aguilar
Summary
Customer service professional with years of experience in enhancing efficiency and customer satisfaction through streamlined operations and mentorship. Proficient in cybersecurity, and compliance, with a focus on driving team-wide improvements. Passionate about leveraging technical skills and positive attitude to contribute to a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Operations Assistant
The Home Depot
03.2021 - Current
- Streamlined online order fulfillment and large deliveries, enhancing efficiency and customer satisfaction
- Coordinated cross-functional teams to meet deadlines.
CSR - Customer Service Representative
ModivCare
07.2021 - 01.2022
- Consistently exceeded performance metrics, earning recognition as a top CSR
- Mentored and trained underperforming colleagues, driving team-wide improvements.
Company Assistant
M-Alvarado Construction
09.2020 - 03.2021
- Assisted in managing construction projects, supply delivery, and ensuring timely completion and adherence to budget.
Home Depot Associate
The Home Depot
05.2020 - 10.2020
- Managed high-volume transactions, ensuring accuracy and efficiency
- Resolved customer inquiries promptly, enhancing satisfaction and store reputation.
Education
Certificate - Cybersecurity
The University of Texas at Austin
Austin, TX03.2023
Associate - General Studies
Austin Community College District
Austin, TX06.2020
Skills
- Customer service
- Network Firewalls
- Information Security
- Data governance
- Operating systems
- Communication
- Cybersecurity
- Computer networking
Timeline
CSR - Customer Service Representative
ModivCare
07.2021 - 01.2022
Operations Assistant
The Home Depot
03.2021 - Current
Company Assistant
M-Alvarado Construction
09.2020 - 03.2021
Home Depot Associate
The Home Depot
05.2020 - 10.2020
Certificate - Cybersecurity
The University of Texas at Austin
Associate - General Studies
Austin Community College District