Angel Alexander
Assistant Manager
Tulsa,OK
Summary
Dynamic Assistant Manager with extensive experience in overseeing daily operations and staff training. Expertise in recruiting, interviewing, and money handling, dedicated to achieving high performance and quality standards.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Muscogee Staffing Solutions
Okmulgee, OK
08.2021 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Implement staff training programs to elevate service standards and knowledge.
- Coach new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Office Manager
MCQUARTERS CONSTRUCTION LLC
Tulsa, OK
03.2020 - 08.2024
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated scheduling for project meetings and managed calendars for senior management.
- Implemented improved filing systems, enhancing document retrieval speed and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Personal Banker/Full Time Teller
City National Bank & Trust
Tulsa, OK
10.2019 - 01.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Customer Care Associate
Capital One Auto Finance
Tulsa, OK
06.2015 - 07.2017
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
Human Resources Assistant
West Corporation
Tulsa, OK
10.2010 - 12.2013
- Managed employee onboarding processes, ensuring smooth transitions for new hires.
- Assisted in maintaining employee records using HR information systems for accuracy and compliance.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Participated in job fairs to recruit new talent.
Education
High School Diploma -
Morris High School
Morris, OK05-1992
No Degree - Business
Northeastern Oklahoma A&M
Miami, OK08-1992
Dental Assistant Certification - Dental Assistant
Bryan Institute
Tulsa, OK01-1996
Skills
- Customer service
- Team leadership
- Time management
- Staff management
- Recruiting and interviewing
- Money handling
Timeline
Assistant Manager
Muscogee Staffing Solutions
08.2021 - Current
Office Manager
MCQUARTERS CONSTRUCTION LLC
03.2020 - 08.2024
Personal Banker/Full Time Teller
City National Bank & Trust
10.2019 - 01.2020
Customer Care Associate
Capital One Auto Finance
06.2015 - 07.2017
Human Resources Assistant
West Corporation
10.2010 - 12.2013
High School Diploma -
Morris High School
No Degree - Business
Northeastern Oklahoma A&M
Dental Assistant Certification - Dental Assistant
Bryan Institute