Angel Allen
Stockbridge,GA
Summary
Professional customer support specialist with experience in healthcare and service environments. Skilled in resolving inquiries by phone, email, and chat, while using active listening, problem solving, and clear communication to support positive outcomes. Strong focus on accuracy, empathy, and efficient case resolution.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
CVS Aetna
Stockbridge, Georgia
03.2024 - 10.2026
- Supported members with benefit questions and health plan coverage details.
- Verified eligibility, demographics, and insurance information in patient service systems.
- Scheduled appointments and coordinated follow-up calls with care teams.
- Resolved billing and claim inquiries using company service procedures.
- Guided members through prior authorization and referral request steps.
- Handled inbound calls with clear service, empathy, and professionalism.
- Protected confidential information while following HIPAA and CVS Aetna policies.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
Customer Support Specialist
Conduent
Stockbridge, Georgia
10.2020 - 12.2023
- Resolved customer inquiries through phone, email, and chat support for Conduent clients.
- Explained policies, procedures, and service options using Conduent knowledge base resources.
- Escalated complex cases to supervisors and specialized teams for further review.
- Handled sensitive customer information while following Conduent security and privacy standards.
- Supported customer satisfaction by delivering clear, professional, and empathetic communication.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2020
Skills
- Patient scheduling
- Insurance verification
- Benefit coordination
- Prior authorization
- Electronic health records
- Claims processing
- Problem solving
- Clear communication
- Active listening
- Attention to detail
Timeline
Patient Service Representative
CVS Aetna
03.2024 - 10.2026
Customer Support Specialist
Conduent
10.2020 - 12.2023
High School Diploma -
Stockbridge High School