Angel Askew
Riverdale
Summary
I am Skilled in customer service and active listening, I motivated teams to exceed performance goals, significantly boosting customer engagement and sales conversion rates. Committed to excellence in retail operations and team development.
Team-oriented professional with strong focus on collaboration and achieving results. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and ability to work seamlessly within diverse teams to drive success. Prepared to deliver impactful contributions in this role.
Overview
5
5
years of professional experience
Work History
Merchandise Manager
Dollar Tree
10.2022 - 08.2024
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Customer Service Representative
Amazon
09.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Asset Protection Customer Host
Walmart
01.2020 - 03.2021
- Reduced inventory shrinkage by performing thorough audits and implementing theft-prevention strategies.
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Participated in regular training sessions to stay up-to-date on industry best practices and emerging trends in retail security.
Manager
Captain Ds Seafood Restaurants
06.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
D.M Therrell High School
3099 Panther Trail SW, Atlanta GA 3031105-2020
Skills
- Inventory management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Shipment processing
- Maintaining stock levels
Languages
English
Full Professional
Timeline
Merchandise Manager
Dollar Tree
10.2022 - 08.2024
Customer Service Representative
Amazon
09.2021 - 04.2022
Asset Protection Customer Host
Walmart
01.2020 - 03.2021
Manager
Captain Ds Seafood Restaurants
06.2019 - 10.2019
High School Diploma -
D.M Therrell High School
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