Angel Baker
Arlington,TX
Summary
Dependable serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Patient Access Service Representative
Baylor Scott & White Hospital
07.2022 - 11.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Service Scheduler
Family Health Associates
08.2021 - 05.2022
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Patient Advocate
Stericycle Environmental Solutions (UCLA)
09.2019 - 07.2021
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Educated patients and families on healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Responded to patients concerns and questions with compassionate and knowledgeable service.
- Used Epic to schedule appointments for CT, Mammography, US ,and PETCT, as well as Bone Density .
- Compiled and reviewed medical charts.
- Went over screening questions with patients and verified demographics.
- Answer inbound calls for UCLA call center.
- Gather new patient information before scheduling appointments.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ06.2022
Some College (No Degree) - Pharmacy Technician
Penn Foster College
Scottsdale, AZSkills
- Eligibility Determination
- Paging Systems
- Medical Terminology
- Information Collection
- Fee Collection
- Customer Service
- Registration Management
- Multitasking and Organization
- HIPAA Compliance
- Quality Assurance
- Patient Check-In
Timeline
Patient Access Service Representative
Baylor Scott & White Hospital
07.2022 - 11.2023
Patient Service Scheduler
Family Health Associates
08.2021 - 05.2022
Patient Advocate
Stericycle Environmental Solutions (UCLA)
09.2019 - 07.2021
High School Diploma -
Penn Foster College
Some College (No Degree) - Pharmacy Technician
Penn Foster College